In today's rapidly changing telecommunications environment, banks, government and industries are finding new solutions to age-old problems through the application of new telecommunications products and services. To help IT decision makers cope with this dynamic environment, I.T&C provides state of the art technology, proven tools and internationally renowned group of experts to help analyse, build, install and manage the network infrastructure for the future. In its capacity of Middle East distributor for important trading platforms, IT&C is dedicated to service the IT sensitive businesses, such as Banking, Retail, Utilities, Telecom industries.

Furthermore, IT&C is part of the MACOM group who operates in Europe (PARIS, BARCELONA, LONDON), and have built throughout the years a solid and up to date experience in both networking technologies and trading room projects.

For the past fifteen years, many financial institutions have come to the MACOM group for help in developing and implementing new telecommunications networks and making complex economic and performance decisions about their existing systems.

•  Complete Dealing room infrastructure: Trading desks, fittings, Voice trading systems, ….
• Complete contact center solutions
• Business Continuity projects: IT&C experience in all aspects of technology planning, infrastructure design, network communications and project management has endowed us with all the expertise required to accomplish the highest level of Business Continuity Planning. Frequently, we have been called upon to provide business continuity solutions. We have successfully assisted in this function for some of the largest corporations in banking, the financial industry, pharmaceuticals and other sectors
• Networking projects: IT&C engineers have a solid experience with Telecommunications infrastructure projects involving design, specification and implementation of Network security, Cabling and LAN infrastructure, Data Centers implementation, Office relocation projects, WAN/LAN, Conference and command centers

For a financial institution, implementing a trading room is, in general, a long term commitment for a permanently evolving environment. To that effect the required infrastructure needs to be designed with a built-in flexibility objective both in terms of technology (IT systems and networking) and traders’ environment (desk, temperature, ergonomics).

Once a trading room is established, it is not easy to modify or adapt to business needs, unless it has been designed to cater for these evolutions. More important is also the need to provide in the infrastructure design for maintenance intervention without business interruption.

That’s why in these projects, Information Technology infrastructure is seen by the prospective investors as a key element for their project successes.

With more than 20 years of expertise in this specific field, IT&C acts as the IT Architect for trading room projects. Its expertise covers: Voice and Data Networking, Trading room design, Trading desks design and implementation.

Following a detailed analysis of your customer relationship systems, IT&C offers advanced solutions used to organize cooperation and communication with your clients. The Contact Center platforms and services offered by IT&C are complemented by dedicated applications as well as high-quality maintenance services.

"Modern and effective corporate communication systems are key factors affecting the high level of customer satisfaction with the provided services. IT&C helps its customers establishing such interaction organization with the highest service standards. We believe that due to this fact we will shorten and simplify the path to success in both B2C and B2B relations. For us, every Contact Center solution implemented is a newly written story that we create, using the experience from all previous ones in which we had the opportunity to participate.

Each business has its own way to implement innovations. But all of them face the same challenge — digital transformation. It is a complex process which requires serious investment and comes with risks.

To move toward a digital future, companies need to have a clear vision with an elaborate strategy for digital transformation. The sound strategy based on in-depth

analysis can help predict possible risks, calculate the budget of such enhancement and ensure desired results. Unfortunately, most businesses start their digital journey without a useful plan. According to Gartner, more than 125,000 enterprises launched digital initiatives in 2016 expecting to increase their revenue by more than 80% by 2020. However, Forrester says that only 27% of businesses have a coherent digital strategy.

Creating an effective transformation strategy requires a clear structure. IT&C aims at helping you conducting the following 5 steps needed to lay the foundation to benefit from the digitalization process:

Build a Vision

Analyze Market

Design Customer experience for identified processes

Assess your current standing

Adjust infrastructure

To that effect, IT&C relies on the eIDAS based services provided by LLEIDA.net for certified communications, eKYC, eSignature, eDocs, etc…